We sincerely apologize for the frustration and inconvenience many of our members have experienced. We understand how important it is to have reliable access to your accounts and services, and we recognize that we have fallen short of the experience you deserve. We are actively working with our vendors to address these issues.

 

Unfortunately, we were assured that these disruptions would not occur during this switch, and we are just as disappointed that this has not been a positive experience for our members. Please know that we are taking these concerns seriously and working diligently toward a resolution.

 

We also ask that you please be kind to our frontline staff and call center team members. They are working hard to assist our members, answer questions, and navigate these challenges alongside you. We understand your frustration, and our team is doing their very best to help every member who reaches out.

 

Our contact center has been accepting calls throughout this process, including during yesterday's holiday, to provide assistance. If you need help, please call 304-363-5320, option 1. We are here to help.

 

Fairmont Federal Credit Union has been part of this community since 1939, and our commitment to our members has not changed. We are truly sorry for this inconvenience and appreciate your patience as we work through these issues. Thank you for giving us the opportunity to make things right.