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Message To Our Members

Update:  Monday, October 19, 2020

The mobile deposit feature within the mobile apps will be unavailable from 2:30AM to 6:30AM Sunday, October 25th due to scheduled maintenance.

Additional scheduled maintenance information is available at http://www.fairmontfcu.com/scheduled-maintenance.html

Update:  Tuesday, October 13, 2020

The mobile deposit feature within the mobile apps will be unavailable from 2:30AM to 6:30AM Sunday, October 18th due to scheduled maintenance.

Electronic statements within online banking (including the mobile apps) will be unavailable from 9PM to 12AM Saturday, October 17th due to scheduled maintenance.

Additional scheduled maintenance information is available at http://www.fairmontfcu.com/scheduled-maintenance.html

Update:  Monday, October 5, 2020

Fairmont FCU will be closed on Monday October 12, 2020 in observance of Columbus Day.

For a full list of holiday closures, please visit http://www.fairmontfcu.com/about-us/locations-hours.html

After hours debit card support is available by calling 304.363.5320, option 6.

Update:  Monday, Sept 28, 2020

Transfer functionality within online banking, mobile banking and telephone banking will be unavailable from 8PM Wednesday, September 30th to 1AM Thursday, October 1st due to scheduled maintenance.

Additional scheduled maintenance information is available at http://www.fairmontfcu.com/scheduled-maintenance.html

After hours debit card support is available by calling 304.363.5320, option 6.

Update:  Wednesday Sept 3, 2020  9:30AM

Online banking service has been restored.

IMPORTANT NOTICE: Thursday, September 3, 2020 8:41AM

Online banking is currently experiencing a degradation of service which may result in slow performance or the inability to log in. Our vendor has be notified and is currently working to resolve the issue. Please check back for updates. 

Update:  Wednesday Sept 2, 2020  

Fairmont FCU will be closed on Monday September 7, 2020 in observance of Labor Day. We hope you have a safe and enjoyable Labor Day. For a full list of holiday closures, please visit http://www.fairmontfcu.com/locations

After hours debit card support is available by calling 304.363.5320, option 6.

Update:  Our 12th Street Office will resume normal business hours on Saturday, August 29th at 9AM.

IMPORTANT NOTICE: Friday, August 28, 2020 4:58 pm our 12th Street Office is temporarily closed due to circumstances beyond our control. Please check back for updates.

Update:  Tuesday August 25, 2020

Transfer functionality within online banking, mobile banking and telephone banking will be unavailable from 8PM Monday, August 31st to 1AM Tuesday, September 1st due to scheduled maintenance.

Additional scheduled maintenance information is available at http://www.fairmontfcu.com/scheduled-maintenance.html

After hours debit card support is available by calling 304.363.5320, option 6.

Update:  Friday August 21, 2020
 
Online banking, mobile banking and telephone banking will be unavailable from 11PM Sunday, August 23rd to 2AM Monday, August 24th due to scheduled maintenance. Additional scheduled maintenance information is available at http://www.fairmontfcu.com/scheduled-maintenance.html

After hours debit card support is available by calling 304.363.5320, option 6.

Update:  Monday August 17, 2020 10:10AM

Mobile Deposit is now available.  

Update:  Monday August 17, 2020 9:20AM

Mobile Deposit Outage

Our mobile deposit feature is not available at this time due to our provider experiencing communication issues. If a member attempts a mobile deposit they will receive a "History Error". Our provider is currently working to resolve the issue and will provide an update when it is available.

 Update:  Monday August 3, 2020 9:29AM

Debit Card Alert

The issue impacting debit cards has been resolved and members may now activate, set or reset their PIN.

Update:  Friday July 31, 2020 5:02PM

Debit Card Alert

Our membership is currently unable to activate, set, or reset their PIN. We are currently working to resolve the issue. Check back for updates on the Message to Our Members page https://www.fairmontfcu.com/notice-details.html

Update:  Friday July 24, 2020

Transfer functionality within online banking, mobile banking and telephone banking will be unavailable from 8PM Friday, July 31st to 1AM Saturday, August 1st due to scheduled maintenance.

Additional scheduled maintenance information is available at http://www.fairmontfcu.com/scheduled-maintenance.html

After hours debit card support is available by calling 304.363.5320, option 6.

Update:  Thursday July 23, 2020 8:31AM

Our Whitehall location is now OPEN. The water outage in the area has been reolved.

Update:  Thursday July 23, 2020 8:31AM

Our Whitehall location is currently CLOSED due to a water line break in the area.
 
For current hours by Branch Office please refer to the Location and Hours page. 
 
If you have specific account needs or questions, please contact a Member Contact Center Representative at 304.363.5320, Option 1, Monday-Friday 8:00 AM-5:00 PM and Saturday 9:00 AM-12:00 PM. If you are experiencing a disruption in income due to COVID-19, and have concerns, please reach out to us so we can work together to find solutions.
 
We encourage our members to utilize our remote services. 
• Online Banking fairmontfcu.com
• Mobile Banking with Mobile Deposit
• Telephone Banking 304.3.Member (304.363.6237)
• VISA Debit Card
• Night Deposit Drop and ATM Depository
• Speak to a Member Contact Center Representative 304.363.5320, Option 1
 
Thank you for your patience as we continue working through these uncertain times.  

Update: Tuesday July 14, 2020 3:43PM

IMPORTANT NOTICE: We will transition to drive-thru access only beginning Wednesday, July 15, 2020, due to the recent rise in COVID-19 cases in the communities we serve.  Our employees remain committed to providing traditional lobby services in the drive-thru at our full-service locations by appointment.  Appointments can be scheduled Mon & Fri 9am – 5pm and Tue – Thu 9am – 4pm. 

For current hours by Branch Office please refer to the Location and Hours page.

If you have specific account needs or questions, please contact a Member Contact Center Representative at 304.363.5320, Option 1, Monday-Friday 8:00 AM-5:00 PM and Saturday 9:00 AM-12:00 PM. If you are experiencing a disruption in income due to COVID-19, and have concerns, please reach out to us so we can work together to find solutions.

We encourage our members to utilize our remote services.

• Online Banking fairmontfcu.com

• Mobile Banking with Mobile Deposit

• Telephone Banking 304.3.Member (304.363.6237)

• VISA Debit Card

Night Deposit Drop and ATM Depository

• Speak to a Member Contact Center Representative 304.363.5320, Option 1

Thank you for your patience as we continue working through these uncertain times.  

Update: Wednesday July 8, 2020

The White Hall Office is open normal business hours.

Update:  Tuesday July 7, 2020

Due to the Governor’s Executive Order effective 7.7.2020 face coverings MUST be worn in all public places where social distancing cannot be maintained.  Appointments are recommended for lobby/office transactions.  Traditional lobby services will continue to be available in the drive-thru at our full-service locations, during normal lobby hours.  We will have an employee stationed at the entrance to provide assistance to our members/visitors.  You will be asked to lower your face covering briefly to verify your identity before entering the facility.  Please have your valid photo ID readily available as well as your transaction if applicable. 

To schedule an appointment or for questions, please contact a Member Service Representative at 304.363.5320, Option 1 Monday through Friday 8:00am - 5:00pm and Saturday 9:00am - 12:00pm. 

Thank you for your patience as we continue to navigate through these challenging times.  We encourage you to utilize our remote services.

• Online Banking fairmontfcu.com

• Mobile Banking with Mobile Deposit

• Telephone Banking 304.3.Member (304.363.6237)

• VISA Debit Card

• Speaking to a Member Service Representative in our Member Contact Center 304.363.5320, Option 1

• Night Deposit Drop and ATM Depository.

For current hours by Branch Office or to locate an ATM Depository please refer to the Location and Hours page. 

Update: Tuesday July 7, 2020 9:20AM

IMPORTANT NOTICE: Our White Hall Office is temporarily closed due to a water line break in that area.  Please check back for updates. 

Update: Thursday July 1, 2020

Fairmont FCU will be closed on Saturday July 4, 2020 in observance of Independence Day. For a full list of holiday closures, please visit www.fairmontfcu.com/locations

After hours debit card support is available by calling 304.363.5320, option 6.

Update: Friday June 26, 2020

Transfer functionality within online banking, mobile banking and telephone banking will be unavailable from 8PM Tuesday, June 30th to 1AM Wednesday, July 1st due to scheduled maintenance.

Additional scheduled maintenance information is available at http://www.fairmontfcu.com/scheduled-maintenance.html

After hours debit card support is available by calling 304.363.5320, option 6.

Update:  Wednesday June 17, 2020

Due to scheduled maintenance, online banking and mobile banking will be unavailable starting at 1:00am EST Friday, June 19, 2020. Estimated down time is approximately 4 hours.

Additional scheduled maintenance information is available at http://www.fairmontfcu.com/scheduled-maintenance.html

After hours debit card is available by calling 304.363.5320, option 6.

 
Update:  Monday June 15, 2020

 Limited Lobby Re-opening: Our full-service locations' lobbies will re-open with limited access.  The number of members/visitors permitted in the lobby area at one time for each location will be determined based on social distancing guidelines.  Appointments are recommended for lobby/office transactions.  Traditional lobby services will continue to be available in the drive-thrus at our full-service locations, during normal lobby hours.  We will have an employee stationed at the entrance to provide assistance to members/visitors. 

For the safety of our members and employees we have implemented several safety and protective measures for our limited lobby re-opening. Valid Photo ID will be required before entering the lobby.  CDC guidelines will be posted. Floor markings have been placed in lobbies to assist with social distancing. Transparent shields have been installed at lobby teller windows and member service offices. Seating areas have been rearranged to assist with maintaining the recommended social distancing guidelines. We are encouraging, but not requiring, members/visitors to wear a face mask, if wearing a mask, you will be asked to lower your mask to verify your identity. Areas will be sanitized after each transaction. During this time public restrooms and kiosks will be temporarily unavailable.

To schedule an appointment or for questions, please contact a Member Service Representative at 304.363.5320, Option 1 Monday through Friday 8:00am - 5:00pm and Saturday 9:00am - 12:00pm. 

 We continue to encourage our members to utilize our remote services.

• Online Banking fairmontfcu.com

• Mobile Banking with Mobile Deposit

• Telephone Banking 304.3.Member (304.363.6237)

• VISA Debit Card

• Speaking to a Member Service Representative in our Member Contact Center 304.363.5320, Option 1

• Night Deposit Drop and ATM Depository.

For current hours by Branch Office please refer to the Location and Hours page.  Thank you for your continued patience.  Please check back for updates as we work toward resuming normal operations.  

 
 
Update:  Thursday, June 11, 2020 9:00am
 
Due to scheduled maintenance, online banking and mobile banking will be unavailable starting at 1:00am EST Friday, June 12, 20.  Estimated down time is approximately 4 hours. Additional scheduled maintenance information is available at http://www.fairmontfcu.com/scheduled-maintenance.html

After hours debit card support is available by calling 304.363.5320, option 6.

Telephone Banking 304.3.Member (304.363.6237) will also be available.

 
Update:  Thursday, June 6, 2020 9:43AM 
 
Our ATMs are back in service. To find an ATM near you visit www.fairmontfcu.com/locations
 
Update:  Thursday, June 6, 2020 8:10AM
 
Our ATMs are temporarily out of service. We are working diligently to resolve the issue, please check back for updates.
 
Update:  Thursday, May 28, 2020 1:15PM

Fairmont Federal Credit Union transitioned to drive-thru access only on Friday, March 20, 2020.  On Monday, June 1, 2020 we are modifying our drive-thru hours and phone hours. Please know that our employees remain committed to serving our members.  If you have specific account needs or questions, please contact a Member Service Representative at 304.363.5320, Option 1 Monday-Friday 8:00 AM-5:00 PM and Saturday 9:00 AM-12:00 PM.   If you are experiencing a disruption in income due to COVID-19, and have concerns, please reach out to us so we can work together to find solutions.

We continue to encourage our members to utilize our remote services.  

• Online Banking fairmontfcu.com

• Mobile Banking with Mobile Deposit

• Telephone Banking 304.3.Member (304.363.6237)

• VISA Debit Card

• Speaking to a Member Service Representative in our Member Contact Center at 304.363.5320, Option 1

• Night Deposit Drop and ATM Depository.

For current hours by Branch Office please refer to the Location and Hours page.  Thank you for your continued patience.  Please check back for updates as we work toward resuming normal operations.  

Update: Tuesday May 26, 2020 2:00 PM

Transfer functionality within online banking, mobile banking and telephone banking will be unavailable from 8PM Saturday, May 30th to 1AM Sunday, May 31st due to scheduled maintenance.

Additional scheduled maintenance information is available at http://www.fairmontfcu.com/scheduled-maintenance.html

After hours debit card support is available by calling 304.363.5320, option 6.

Update: Tuesday May 20, 2020 8:00 AM

Fairmont FCU will be closed on Monday May 25, 2020 in observance of Memorial Day.

For a full list of holiday closures, please visit http://www.fairmontfcu.com/locations

After hours debit card support is available by calling 304.363.5320, option 6.

Update:  Friday, April 25, 2020 12:03 PM

Transfer functionality within online banking, mobile banking and telephone banking will be unavailable from 8PM Thursday, April 30th to 1AM Friday, May 1st due to scheduled maintenance.

Additional scheduled maintenance information is available at http://www.fairmontfcu.com/scheduled-maintenance.html

After hours debit card support is available by calling 304.363.5320, option 6.

Update:  Friday, April 10, 2020 3:20 PM

Fairmont Federal Credit Union transitioned to drive-thru access only on Friday, March 20, 2020.  On Wednesday, March 25, 2020 we modified our drive-thru hours and extended our phone hours.   We are vigilantly monitoring guidance from the CDC, as well as the local health departments, and we have endeavored to diligently comply with their recommendations.   Please know that our employees are committed to serving our members to the best of our abilities.  If you have specific account needs or questions, please contact a Member Service Representative at 304.363.5320, Option 1 Monday-Friday 8:00 AM-6:00 PM and Saturday 9:00 AM-1:00 PM.   If you are experiencing a disruption in income due to COVID-19, and have concerns, please reach out to us so we can work together to find solutions.  

We continue to encourage our members to adhere with the Stay at Home under the direction of the State of WV and utilize our remote services:

  • Online Banking fairmontfcu.com
    • Please use Online Banking to review account activity, obtain our routing number and auto deposit/payment number on the account details page, perform a transfer and pay a bill. 
    • Please call us if you need assistance with your login information or need assistance with using a feature.  Please refer to our Online Banking Support page for self-service features and additional information.  
  • Mobile Banking with Mobile Deposit
    • Please use Mobile Banking to perform a deposit by check, review account activity, obtain our routing number and auto deposit/payment number on the account details tab, perform a transfer and pay a bill. 
    • Users that are new to the Deposit By Check feature, please review the Mobile Deposit FAQ page. 
      • Quick Tip:  Please make sure you have signed the back of the check (endorsed) and written “For eDeposit Only at FFCU” below your signature.
  • ATM
    • Use the ATM to obtain cash and make a deposit at our  White Hall and Country Club Road ATMs. 
  • Telephone Banking 304.3.Member (304.363.6237)
    • Please use telephone banking to obtain account balances, account activity and perform a transfer. 
  • VISA Debit Card
    • Please use your debit card to withdrawal funds at an ATM or make purchases.  Please refer to our Debit & Credit Card Support page for online and after hours support options. 
  • Speaking to a Member Service Representative in our Member Contact Center at 304.363.5320, Option 1
  • Drive-Thru Lanes and ATMs 
    • Please review our locations page for the specific location hours of operations prior to visiting.
  • Night Deposit
    • Please use the night depository at any of our locations in operation to place your deposit or payment in the night deposit box.  
  • Deposits by Mail
    • Depositing checks by mail is feasible, if none of the other solutions meet your needs.  We recommend including a deposit ticket or note indicating the deposit account and including a restrictive endorsement after signing the back of the check (endorsing) of ‘For deposit in the account # at FFCU.  Mail deposits to Fairmont FCU PO Box 2139 Fairmont WV 26555-2139.
  • Payments by Mail
    • Members may mail their payments to Fairmont FCU PO Box 2139 Fairmont WV 26555-2139.  Please indicate in the memo line where to direct your payment. 

Drive-Thru Temporary Hours
Monday-Thursday 8:30 AM-4:30 PM
Friday 8:00 AM-6:00 PM
Saturday Normal Branch Hours Drive-Thru Lanes and ATMs 

Extended Temporary Phone Hours
Monday-Friday 8:00 AM-6:00 PM
Saturday 9:00 AM-1:00 PM

For the most recent updates be sure to check the Message to our Members banner alert on our website fairmontfcu.com, banner in Online Banking and the banner in Mobile Banking located on the Dashboard and social media channels.  

Thank you for your continued patience as we navigate through these challenging times. 

Update:  Tuesday, March 24, 2020 2:00 PM

Fairmont Federal Credit Union transitioned to drive-thru access only on Friday, March 20, 2020.  On Wednesday, March 25, 2020 we are modifying our drive-thru hours and extending our phone hours. Please know that our employees are committed to serving our members to the best of our abilities.  If you have specific account needs or questions, please contact a Member Service Representative at 304.363.5320, Option 1 Monday-Friday 8:00 AM-6:00 PM and Saturday 9:00 AM-1:00 PM.   If you are experiencing a disruption in income due to COVID-19, and have concerns, please reach out to us so we can work together to find solutions.

We are encouraging our members to utilize our remote services especially during the Stay at Home orders currently in place. 

  • Online Banking fairmontfcu.com
  • Mobile Banking with Mobile Deposit
  • Telephone Banking 304.3.Member (304.363.6237)
  • VISA Debit Card
  • Speaking to a Member Service Representative in our Member Contact Center at 304.363.5320, Option 1
  • Drive-Thru Lanes and ATMs 


Drive-Thru Temporary Hours
Monday-Thursday 8:30 AM-4:30 PM
Friday 8:00 AM-6:00 PM
Saturday Normal Branch Hours

Extended Temporary Phone Hours
Monday-Friday 8:00 AM-6:00 PM
Saturday 9:00 AM-1:00 PM

For the most recent updates be sure to check the Message to our Members banner alert on our website fairmontfcu.com and social media channels.  

Thank you for your continued patience as we navigate through these challenging times. 

Update:  Thursday, March 19, 2020

Fairmont Federal Credit Union  will transition to drive-thru access only beginning Friday, March 20, 2020.  At this time each location will operate during their regular drive thru hours.  Our employees are prepared to offer services traditionally offered in our lobbies through other means to continue to provide you with the best member experience remotely.   If you have specific account needs or questions, please contact a Member Service Representative at 304.363.5320, Option 1 Monday and Friday 9 am to 5 pm and Tuesday -Thursday 9 am to 4 pm.   

In addition, we encourage use of our remote options: 

  • Online Banking fairmontfcu.com
  • Mobile Banking with Mobile Deposit
  • Telephone Banking 304.3.Member (304.363.6237)
  • VISA Debit Card
  • Speaking to a Member Service Representative in our Member Contact Center at 304.363.5320, Option 1
  • Drive-Thru Lanes and ATMs

If you are experiencing a disruption in income due to COVID-19, and have concerns, please reach out to us so we can work together to find solutions.

Friday March 13, 2020

Our members and employees’ health and safety are of the utmost importance to Fairmont Federal Credit Union.  As we continue to monitor ongoing developments related to the Coronavirus (COVID-19), we are following guidelines from authorities, including the Centers for Disease Control (CDC) and our own pandemic preparedness plan to ensure business continuity of our operations while working to protect the health and safety of members, employees and the communities we serve. 

We understand that some members might prefer to avoid public places during this time. For your convenience, Fairmont FCU provides alternatives that allow you to perform your banking with us remotely or with limited contact.

  • Online Banking fairmontfcu.com
  • Mobile Banking with Mobile Deposit
  • Telephone Banking 304.3.Member (304.363.6237)
  • Speaking to a Member Service Representative in our Member Contact Center at 304.363.5320, Option 1
  • Drive-Thru Lanes and ATMs

Online and Mobile Banking is an easy, secure way to check your balance, make loan payments, pay bills, transfer funds, and deposit checks on our mobile app.

If you have specific account assistance needs or questions, please contact a Member Service Representative at 304.363.5320, Option 1 during normal business hours. You may also take advantage of our drive thru lanes during business hours or use our ATMs at your convenience.

We encourage all members and employees to follow preventative actions recommended by the Centers for Disease Control (CDC) to help prevent the spread of illnesses like COVID-19:

  • Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact
  • Stay home when you are sick
  • Cover your cough or sneeze with a tissue, then throw the tissue immediately in the trash.
  • Clean and disinfect frequently touched objects and surfaces. 

For additional information, please review the guidance provided by the CDC.

Our website is the best place to find the most current information related to Fairmont FCU’s actions in the coming weeks, including any changes or service interruptions that affect our members. Our social media platforms --Facebook, Twitter, and Instagram will also provide timely updates.

Thank you for doing your part to help us maintain a safe environment for our employees and membership.

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